Youth helpline : who, how and why?

dc.contributor.affiliationUnitec Institute of Technologyen_NZ
dc.contributor.authorEl Haddad, Mira
dc.date.accessioned2016-07-06T21:40:45Z
dc.date.available2016-07-06T21:40:45Z
dc.date.issued2016-07-05
dc.description.abstractThe aim of this research is to establish whether phone line support for youth is a preferred modality for service users, or whether clients would prefer access to the service throughvother forms of telecommunication. Barnardos’s ‘What’s Up’ helpline, a free counselling phone service for vulnerable youth, will be used as a case study. The research will include a simple evaluation of the current service, and seek out ways the service could be improved to suitably cater for callers. This project investigates whether alternative access to phone line support through text messaging, live chat, and/or smart phone app could contribute to improving and expanding traditional phone line services in Aotearoa New Zealand. Determine whether vulnerable youth who are currently accessing an 0800 phone line are interested in accessing support via computer mediated communications (CMC). Subquestions: Determine whether clients are satisfied with the content of the current phone line service used for the purposes of this research (Barnardos’s What’s Up helpline). This research will aim to provide evidence indicating whether phone line services can be improved through CMC technology. In addition, it will provide empirical evidence to Barnardos about ways in which they could improve and expand their support services. Findings will be passed on to Barnardos, possibly in the form of a presentation as well as a hard document. Barnardos are currently running a pilot project in Christchurch to see what uptake of other technologies may be wanted or used by youth. They have never been in a position to verify their existing survey findings and anecdotal evidence that their current helpline service is useful ; this research will also provide an indication of client satisfaction with the current service.en_NZ
dc.identifier.bibliographicCitationEl Haddad, M. (2016). Youth helpline: Who, how and why? An unpublished dissertation submitted in partial fulfilment of the requirements for the Degree of Master of Applied Practice, Unitec Institute of Technology, New Zealanden_NZ
dc.identifier.urihttps://hdl.handle.net/10652/3466
dc.identifier.wikidataQ112924034
dc.language.isoenen_NZ
dc.rightsAll rights reserveden_NZ
dc.rights.holderAuthoren_NZ
dc.subjectyouth workersen_NZ
dc.subjecthelplinesen_NZ
dc.subjectNew Zealanden_NZ
dc.subjectyouth counsellingen_NZ
dc.subjectBarnados's What's Up helplineen_NZ
dc.subjectcomputer mediated communications (CMC)en_NZ
dc.subjecttext messagingen_NZ
dc.subjectlive chaten_NZ
dc.subjectinstant messagingen_NZ
dc.subjectsmart phone appsen_NZ
dc.subject.marsden160702 Counselling, Welfare and Community Servicesen_NZ
dc.titleYouth helpline : who, how and why?en_NZ
dc.title.alternativeSubquestion 1: Determine whether vulnerable youth who are currently accessing an 0800 phone line are interested in accessing support via computer mediated communications (CMC)en_NZ
dc.title.alternativeSubquestion 2: Determine whether clients are satisfied with the content of the current phone line service used for the purposes of this research (Barnardos’s What’s Up helpline)en_NZ
dc.typeMasters Dissertationen_NZ
thesis.degree.grantorUnitec Institute of Technologyen_NZ
thesis.degree.levelMastersen_NZ
thesis.degree.nameMaster of Applied Practiceen_NZ
unitec.advisor.associatedHughes, Catherine
unitec.advisor.associatedConnor, Helene
unitec.advisor.associatedBridgman, Geoffrey
unitec.advisor.principalGremillion, Helen
unitec.institutionUnitec Institute of Technologyen_NZ
unitec.institution.studyareaSocial Practice
unitec.pages60en_NZ
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