Client value in procured construction services: New Zealand participants' perspectives

dc.contributor.affiliationUnitec Institute of Technologyen_NZ
dc.contributor.authorAliakbarlou, Sadegh
dc.contributor.authorWilkinson, Suzanne
dc.contributor.authorCostello, S. B.
dc.contributor.authorRotimi, J.O.B.
dc.contributor.editorJ. Mbachu
dc.date.accessioned2018-05-24T02:54:45Z
dc.date.available2018-05-24T02:54:45Z
dc.date.issued2014-11
dc.date.updated2018-05-03T14:30:05Z
dc.description.abstractMOTIVATION: Due to the lack of a practical evaluation method to assist clients with measuring value in construction services when hiring service providers, there is greater emphasis on price rather than clients’ values. Hence, this study was undertaken as a response to the above need. The research expects to deliver information needed to drive favourable outcomes through better understanding of clients’ values about contractor and consultant services in the New Zealand construction industry. KNOWLEDGE GAP: Understanding of clients’ values is identified in New Zealand as one of the important knowledge gaps and key research questions that empirical research projects should focus on. The current research addresses the lack of non-price criteria and their measurement criteria based on clients’ values in the New Zealand construction industry. AIM AND OBJECTIVES: The research aims to provide an overview of opinions of New Zealand construction industry participants regarding clients’ values on procured services. The first objective is to evaluate the current level of understanding of clients’ values in New Zealand construction industry. The second objective is to determine limitations of considering clients’ values in procured services evaluation. RESEARCH METHOD: Open ended interview questions were used to conduct semi-structured interviews with key construction project decision makers such as clients, consultants, and contactor organizations in New Zealand. The questions were sent to the interviewees via e-mail, before the interview. The qualitative collected data received was analyzed by means of content analysis. PRELIMINARY OR ANTICIPATED FINDING: The research provided an overview of opinions of individual practitioners regarding clients’ values on purchased services. RESEARCH SIGNIFICANCE: The investigation identified several areas where practice could be improved for service provider assessments. The research contributes to knowledge in the area of organisational decision making and consequently the psychology of making judgements.en_NZ
dc.identifier.bibliographicCitationAliakbarlou, S., Wilkinson, S., Costello, S. B., & Rotimi, J. O. B. (2014). Client value in procured construction services: New Zealand participants' perspectives. In J. Mbachu (Ed.), Proceedings of the 4th New Zealand Built Environment Research Symposium. (NZBERS) (pp. 1-4 [online]). Retrieved from http://construction.massey.ac.nz/NZBERS-2014_proc_abs_Aliakbarlou-S.pdfen_NZ
dc.identifier.isbn9780473229313
dc.identifier.issn2324-1829
dc.identifier.urihttps://hdl.handle.net/10652/4255
dc.language.isoenen_NZ
dc.publisherNew Zealand Built Environment Research Symposium. (NZBERS)en_NZ
dc.relation.urihttp://construction.massey.ac.nz/NZBERS-2014_proc_abs_Aliakbarlou-S.pdfen_NZ
dc.rightsAll rights reserveden_NZ
dc.subjectNew Zealanden_NZ
dc.subjectconstruction industryen_NZ
dc.subjectconstruction servicesen_NZ
dc.subjectprocurementen_NZ
dc.subjectclientsen_NZ
dc.subjectcustomersen_NZ
dc.subjectbusiness strategiesen_NZ
dc.subjectcustomer orientationen_NZ
dc.subject.marsden120201 Building Construction Management and Project Planningen_NZ
dc.subject.marsden150503 Marketing Management (incl. Strategy and Customer Relations)en_NZ
dc.titleClient value in procured construction services: New Zealand participants' perspectivesen_NZ
dc.typeConference Contribution - Paper in Published Proceedingsen_NZ
unitec.author.discipline
unitec.author.firstnameSadegh
unitec.author.lastnameAliakbarlou
unitec.author.pathwayBuilding Construction & Services
unitec.author.staffid1497146
unitec.conference.edate2014-11-14
unitec.conference.locationMassey University, Albany, New Zealanden_NZ
unitec.conference.orgNew Zealand Built Environment Research Symposium. (NZBERS)en_NZ
unitec.conference.sdate2014-11-14
unitec.conference.titleProceedings of the 4th New Zealand Built Environment Research Symposium. (NZBERS)en_NZ
unitec.identifier.roms61304en_NZ
unitec.institution.studyareaConstruction + Engineering
unitec.peerreviewedyesen_NZ
unitec.publication.lpage4en_NZ
unitec.publication.spage1en_NZ
unitec.publication.titleProceedings of the 4th New Zealand Built Environment Research Symposium. (NZBERS)en_NZ
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