Differences in e-government trust between people with high and low IT innovativeness

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Authors
Dell, P.
Kabbar, Eltahir
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Grantor
Date
2025-12-02
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Type
Conference Contribution - Paper in Published Proceedings
Ngā Upoko Tukutuku (Māori subject headings)
Keyword
e-government
online government services
citizen engagement
Citation
Dell, P., & Kabbar, E. (2023). Differences in e-government trust between people with high and low IT innovativeness. Australasian Conference on Information Systems (pp. 1 - 17). Retrieved from https://aisel.aisnet.org/acis2023/83/
Abstract
While it is important to understand citizens' trust in e-government, theory on this topic does not accommodate potential differences between innovators and non-innovators. To investigate factors of trust development for two groups (innovators and non-innovators) and produce a multigroup model we conducted an EFA and CFA, followed by Structural Equation Modelling to test hypotheses for each group. We used the Perceived Innovativeness in IT (PIIT) construct to identify innovators and non-innovators. Our findings demonstrate that e-government trust processes for innovators and non-innovators are different, and our model accounts for more than half the variance in Trust in e-Government. Key antecedents for innovators are Technology Self-Efficacy and Trust in Government, and for non-innovators are Technology Self-Efficacy and Social Influence. We discuss some of the implications of these findings for both theory and practice.
Publisher
Australasian (ACIS) at AIS Electronic Library (AISeL)
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DOI
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© 2023 Peter Dell and Eltahir Kabbar.
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CC BY-NC Attribution-NonCommercial 4.0 International
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