Can we improve participation in university course surveys using mobile tools? : a practical experiment

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Parsons, David
Rees, M.
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Ngā Upoko Tukutuku (Māori subject headings)
mobile apps
course evaluation survey
student feedback
Parsons, D., & Rees, M. (2014, December). Can we improve participation in university course surveys using mobile tools? A practical experiment. ACIS (Ed.), Proceedings of 25th Australasian Conference on Information Systems (ACIS 2014) (pp.1-20).
Student course surveys provide an important feedback mechanism for universities. However the quality of this feedback depends largely on the level of participation. New technologies have enabled course surveys to evolve from written paper-based tools to web-based and mobile channels, but using these channels does not necessarily lead to better response rates. This paper discusses the results of a survey designed and administered at Massey University, New Zealand, to gain insights into students’ attitudes towards course surveys and factors that might impact on their participation. The survey also explored the potential interest in mobile channels for providing course feedback. The responses to this survey informed a pilot study that tested a mobile course survey tool. The results of our experiment suggest that, whilst a mobile channel may lead to improved participation, more significant results would depend on its integration into a broader set of strategies and tools for student engagement.
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This work is licensed under a Creative Commons Attribution-NonCommercial 3.0 Australia License. To view a copy of this license, visit COPYRIGHT DAVID PARSONS AND MALCOLM REES © 2014. The authors assign to ACIS and educational and nonprofit institutions a non-exclusive licence to use this document for personal use and in courses of instruction provided that the article is used in full and this copyright statement is reproduced. The authors also grant a nonexclusive licence to ACIS to publish this document in full in the Conference Papers and Proceedings. Those documents may be published on the World Wide Web, CD-ROM, in printed form, and on mirror sites on the World Wide Web. Any other usage is prohibited without the express permission of the authors
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