The impact of years of service, absence and technical competency on employees’ performance
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Authors
Carmo, Ludmila Ingrid D’Michele Do
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Degree
Master of Applied management
Grantor
Southern Institute of Technology
Date
2023-08
Supervisors
Acharya, Sanjeev
Type
Masters Dissertation
Ngā Upoko Tukutuku (Māori subject headings)
Keyword
Performance
Public sector
Local government
Public sector
Local government
ANZSRC Field of Research Code (2020)
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Abstract
This research aims to test the relationship between employee’s performance, years of service, absenteeism and technical competency in a local government in New Zealand. The department analysed is in charge of processing building consents and is monitored through a key performance indicator that measures staff's efficiency to charge the fees as expected for the consenting process.
This study is one of the few longitudinal studies of employee performance in the public sector in New Zealand using an objective performance measure, offering a considerable advantage over cross-sectional studies frequently observed in the field of investigation.
The results showed that technical competency significantly impacts employee performance throughout the years studied. These findings are consistent with the qualitative results, highlighting the importance of technical competency and training in influencing productivity, and are aligned with the human capital theory, which suggests that investing in employees' skills and knowledge can improve their performance.
Interestingly, the quantitative results revealed that factors such as years of service and leave taken have minimal influence on employee performance, indicating that other variables play a more crucial role in this context.
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CC BY-NC Attribution-NonCommercial 4.0 International