HRM in relation to employee motivation and job performance in the hospitality industry

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Authors
Du Plessis, Andries
Douangphichit, Nalinh
Dodd, Patrick
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Degree
Grantor
Date
2015-12
Supervisors
Type
Conference Contribution - Paper in Published Proceedings
Ngā Upoko Tukutuku (Māori subject headings)
Keyword
Lao PDR
hotel management
employee motivation
job satisfaction
work performance
ANZSRC Field of Research Code (2020)
Citation
Du Plessis, A J., Douangphichit, N., & Dodd, P. (2015, December). HRM in relation to employee motivation and job performance in the hospitality industry. IBC (Ed.), 9th International Business Conference (IBC) Livingstone, Zambia (pp.55-64).
Abstract
The hospitality industry refers to organisations that provide accommodation and food services for people when they travel. The hospitality industry is also known as a “people business”. The hotels and catering organisations underperform, still deliver inadequate services, and provide limited facilities compared to similar businesses in the same region. This can have a negative impact on the tourism industry in Laos. HRM potentially contributes to employee work performance in the organisation. The performance of employees in hotel organisations can be judged or measured by their attentiveness, their friendliness, their appearances, their attitudes, and the way they carry out and perform their assigned tasks. Most of the respondents feel that their organisations create the conditions whereby they are motivated to work harder. The hotel industry recognises the importance of training in relation to their work performed. The main factor that brings about high level of job satisfaction and motivation is salary.
Publisher
International Business Conference (IBC)
Link to ePress publication
DOI
Copyright holder
International Business Conference (IBC)
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