Capturing construction client values
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Authors
Aliakbarlou, Sadegh
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Date
2017-10
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Type
Conference Contribution - Paper in Published Proceedings
Ngā Upoko Tukutuku (Māori subject headings)
Keyword
New Zealand
construction industry
construction services
procurement
clients
customers
business strategies
customer orientation
construction industry
construction services
procurement
clients
customers
business strategies
customer orientation
ANZSRC Field of Research Code (2020)
Citation
Aliakbarlou, S. (2017). Capturing construction client values. Advancing collaborative built environment research and practice in New Zealand (pp. 98-99). Proceedings of the 5th New Zealand Built Environment Research Symposium (NZBERS)
Abstract
To improve the delivery of construction services, it is important to understand client values. The research aims to capture construction client values. To help achieve this, a systematic literature review was used. The research identifies a knowledge gap in current construction literature and provides a research direction to address the identified gap. As a theoretical contribution to the existing body of knowledge in the construction management domain, this paper focuses on a concept that can help in managing the relationships and the service transactions between clients and service providers. This theoretical work provides an essential basis for satisfying client values
Publisher
New Zealand Built Environment Research Symposium (NZBERS)
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