Browsing Education Conference Papers by Subject "needs"

Now showing items 1-1 of 1

Managing expectations of international and kiwi students: A challenge for beyond 2003!

Sherry, Carol; Bhat, Ravi; Beaver, Bob; Ling, Anthony (2003)

This study assesses students perceptions of services experienced at UNITEC, Auckland New Zealand. The questionnaire used in the survey at UNITEC was based on the SERVQUAL scale that contains 20 service attributes, grouped ...