“A haven of love and peace”: Family experiences of Dove Hospice and Wellness Services: an interpretive description
View fulltext online
Citation:Stott, M. (2023) “A haven of love and peace”: Family experiences of Dove Hospice and Wellness Services: an interpretive description (Unpublished document submitted in partial fulfilment of the requirements for the degree of Master of Osteopathy). Unitec, Te Pūkenga – New Zealand Institute of Skills and Technology https://hdl.handle.net/10652/6165
Permanent link to Research Bank record:https://hdl.handle.net/10652/6165
BACKGROUND Caring for someone with a long-term medical condition or a terminal diagnosis can take a physical, mental, and emotional toll on the family and caregivers. Palliative care support services can help to ease the burden and ensure the wellbeing of these caregivers is looked after. AIM To explore family member experiences of the services offered by Dove Hospice and Wellness; a community-based service in Auckland, New Zealand offering palliative care services to patients and their families. DESIGN Utilising a qualitative interpretative description methodology, data were collected from nine family members of Dove House service users via semi-structured interviews. Interview transcripts were analysed thematically. FINDINGS The interviews revealed what family and caregivers valued about their experiences at Dove House. Three themes were identified from the data analysis: ‘being connected’, ‘meeting expectations’, and ‘accessing services’. Being connected with Dove House was of importance to family members; especially having someone to listen who was not family or friends and having a chance to give back to others. Family and caregiver’s expectations were influenced by their preconceptions of hospice care, the lack of awareness of the services available at Dove House, and their individual communication needs. The accessibility of these support services was influenced by the scheduled times of support groups, the location of Dove House and the limited availability of in-patient beds for end-of-life care. CONCLUSIONS The data revealed that support services provided by Dove House were of value to family and caregivers of patients with long-term conditions or a terminal diagnosis. Findings highlight the aspects of care that are appreciated by family and caregivers, and indicate the areas of potential improvement within these services.