Effect of human capital on productivity and efficiency in the banking sector : an exploratory study of Sri Lanka and New Zealand
Loading...
Other Title
Authors
Perera, Ahesha
Author ORCID Profiles (clickable)
Degree
Grantor
Date
2017
Supervisors
Type
Journal Article
Ngā Upoko Tukutuku (Māori subject headings)
Keyword
Sir Lanka
New Zealand
banks
financial sector
human capital
productivity
efficiency
human resources management (HRM)
New Zealand
banks
financial sector
human capital
productivity
efficiency
human resources management (HRM)
ANZSRC Field of Research Code (2020)
Citation
Perera, A. (2017). Effect of human capital on productivity and efficiency in the banking sector: An exploratory study of Sri Lanka and New Zealand. Journal of Business and Technology, 1(1), 53-64.
Abstract
The performance of world class manufacturing companies is not only based on equipment, material, and processes but also human capital. Thus, this research contributes and extends the existing knowledge on human capital to provide a comprehensive understanding by exploring following questions: “How do human capital effect on productivity and efficiency?” and ”How do human capital and its role on productivity and efficiency in the banking sector in Sri Lanka differ from that in New Zealand?”. This research employed a qualitative case study as a research approach. Data is collected, via conducting in-depth interviews, and gathering information from available secondary sources from 10 banks in two nations, Sri Lanka and New Zealand. Data analysis is done through content analysis which resulted in a comprehensive understanding of the relationship between HC and the productivity and efficiency in the banking sector in a developing country, Sri Lanka and a developed country, New Zealand. This study revealed that HC has the potential to enhance overall productivity and efficiency in the banking sector in both contexts. Comparative analysis suggests that although some differences existed, views on the importance of having HC to enhance productivity and efficiency in these two countries were consistent.
Publisher
Department of Commerce and Financial Management, University of Kelaniya, Sri Lanka.
Permanent link
Link to ePress publication
DOI
Copyright holder
Copyright notice
© 2017 Department of Commerce and Financial Management