• Login
    View Item 
    •   Research Bank Home
    • Unitec Institute of Technology
    • Study Areas
    • Management and Marketing
    • Management and Marketing Conference Papers
    • View Item
    •   Research Bank Home
    • Unitec Institute of Technology
    • Study Areas
    • Management and Marketing
    • Management and Marketing Conference Papers
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    The servant-leadership philosophy incorporated in the corporate culture of a culturally-diverse retail company in New Zealand : a case study approach

    Du Plessis, Andries; Saito, Leo Kazuhiko; Mangalaraj, Daniel; Seth, Nitin

    Thumbnail
    Share
    View fulltext online
    WBFAMC_Andr_Leo_Dan_Nitin_paper_16_-1.pdf (582.6Kb)
    Date
    2016-12
    Citation:
    Du Plessis, A. J., Saito, L., Mangalaraj, D., & Seth, N. (2016, November). The Servant-Leadership Philosophy Incorporated in the Corporate Culture of a Culturally-Diverse Retail Company in New Zealand: A Case Study Approach. Editor Tanzil Hoque, Australian Social Sciences and Business Research Institute, Australia (Ed.), World Business, Finance and Management (WBFAM) Conference (pp.1-12).
    Permanent link to Research Bank record:
    https://hdl.handle.net/10652/4142
    Abstract
    Leader’ is often heard referring to senior managers of organisations. They are ‘managers’ in this context. Leadership is about influencing others to willingly and enthusiastically direct their efforts and abilities towards organisational goals. This research focused on servant leadership (SL); surveyed one of NZ’s biggest organisations with 12,000 staff as a case study. Survey results show that SL is embraced; the majority participants are positive towards SL. To measure effectiveness of leadership, this research determines ‘motivation’ and ‘commitment’ as the key indicators. SL motivates the participants to face and overcome challenges and go beyond their differences to cooperate with their supervisors and co-workers as they move towards the organisation’s goals. Recommendations are how SL could enhance relationships in culturally-diverse organisations.
    Keywords:
    New Zealand, retailers, diversity, workplace diversity, leadership, motivation, commitment, servant, leader, performance
    ANZSRC Field of Research:
    150305 Human Resources Management

    Copyright Notice:
    All rights reserved
    Rights:
    This digital work is protected by copyright. It may be consulted by you, provided you comply with the provisions of the Act and the following conditions of use. These documents or images may be used for research or private study purposes. Whether they can be used for any other purpose depends upon the Copyright Notice above. You will recognise the author's and publishers rights and give due acknowledgement where appropriate.
    Metadata
    Show detailed record
    This item appears in
    • Management and Marketing Conference Papers [79]

    Te Pūkenga

    Research Bank is part of Te Pūkenga - New Zealand Institute of Skills and Technology

    • About Te Pūkenga
    • Privacy Notice

    Copyright ©2022 Te Pūkenga

    Usage

    Downloads, last 12 months
    20
     
     

    Usage Statistics

    For this itemFor the Research Bank

    Share

    About

    About Research BankContact us

    Help for authors  

    How to add research

    Register for updates  

    LoginRegister

    Browse Research Bank  

    EverywhereInstitutionsStudy AreaAuthorDateSubjectTitleType of researchSupervisorCollaboratorThis CollectionStudy AreaAuthorDateSubjectTitleType of researchSupervisorCollaborator

    Te Pūkenga

    Research Bank is part of Te Pūkenga - New Zealand Institute of Skills and Technology

    • About Te Pūkenga
    • Privacy Notice

    Copyright ©2022 Te Pūkenga