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dc.contributor.authorDu Plessis, Andries
dc.contributor.authorDouangphichit, Nalinh
dc.contributor.authorDodd, Patrick
dc.description.abstractThe hospitality industry refers to organisations that provide accommodation and food services for people when they travel. The hospitality industry is also known as a “people business”. The hotels and catering organisations underperform, still deliver inadequate services, and provide limited facilities compared to similar businesses in the same region. This can have a negative impact on the tourism industry in Laos. HRM potentially contributes to employee work performance in the organisation. The performance of employees in hotel organisations can be judged or measured by their attentiveness, their friendliness, their appearances, their attitudes, and the way they carry out and perform their assigned tasks. Most of the respondents feel that their organisations create the conditions whereby they are motivated to work harder. The hotel industry recognises the importance of training in relation to their work performed. The main factor that brings about high level of job satisfaction and motivation is salary.en_NZ
dc.publisherInternational Business Conference (IBC)en_NZ
dc.subjectLao PDRen_NZ
dc.subjecthotel managementen_NZ
dc.subjectemployee motivationen_NZ
dc.subjectjob satisfactionen_NZ
dc.subjectwork performanceen_NZ
dc.titleHRM in relation to employee motivation and job performance in the hospitality industryen_NZ
dc.title.alternativeResearch problem: What are the practical and suitable HRM practices that would increase employee motivation, satisfaction and job performance in the hotel industry in Laos?en_NZ
dc.typeConference Contribution - Paper in Published Proceedingsen_NZ
dc.rights.holderInternational Business Conference (IBC)en_NZ
dc.subject.marsden150305 Human Resources Managementen_NZ
dc.identifier.bibliographicCitationDu Plessis, A J., Douangphichit, N., & Dodd, P. (2015, December). HRM in relation to employee motivation and job performance in the hospitality industry. IBC (Ed.), 9th International Business Conference (IBC) Livingstone, Zambia (pp.55-64).en_NZ
unitec.institutionUnitec Institute of Technologyen_NZ
unitec.publication.title9th International Business Conference (IBC) 2015en_NZ
unitec.conference.title9th International Business Conference (IBC) 2015en_NZ
unitec.conference.orgInternational Business Conference (IBC)en_NZ
unitec.conference.locationVictoria Falls, Livingstone, Zambiaen_NZ
dc.contributor.affiliationUnitec Institute of Technologyen_NZ
unitec.institution.studyareaManagement and Marketing

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