Browsing Management and Marketing Conference Papers by Subject "1503 Business and Management"
Now showing items 1-2 of 2
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How can Lao state-owned commercial banks sustain a competitive advantage through improving service quality?
(2016)In today’s highly competitive business environment, service quality has become an imperative element for State-owned commercial banks (SOCBs) in Laos to improve in order to enhance customer satisfaction, customer loyalty ... -
Some key capabilities for strategic leaders in Lao commercial banking sector to maximise competitive advantage
(World Business and Economics Research Conference (WBER) 2014, 2014)A commonly used approach in western countries, this paper considers the use of strategic leadership in Laos, in particular in the banking sector. The investigation looks at the understanding of banking leaders within Laos ...