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dc.contributor.authorHoromia, Kylieen_NZ
dc.description.abstractInternal communication in New Zealand is a relatively new field of research, particularly within the financial sector. Therefore, the purpose of this research was to investigate the internal communication of financial institutions. Three major themes were considered within the field of internal communication: internal communication management, the channels utilised within organisations for internal communication and whether measurement of the internal communication was evident. The research followed a qualitative methodological approach where a semi-structured interview with a representative from each of the participating organisations was conducted, in order to gain the management perspective of internal communication. The findings of the interviews were then transcribed and discussed in accordance with the current academic literature. The findings indicate that internal communication is a large area of research that differs between organisations with content, structure and management. Additionally, a range of communication channels were used in all of the participant organisations with intranet and emails the most predominant channels, while face-to-face communication was an often underutilised channel. One finding that was not anticipated was the lack of formal measurement undertaken by most of the participants. While informal channels were well accounted for, formal measurement was surprisingly minimal thereby contradicting the advisement of the academic literature.en_NZ
dc.rightsAll rights reserveden_NZ
dc.subjectinternal communicationen_NZ
dc.subjectNew Zealand financial sectoren_NZ
dc.subjectNew Zealanden_NZ
dc.subjectfinancial sectoren_NZ
dc.titleAn investigation of internal communication within the New Zealand financial sectoren_NZ
dc.typeMasters Dissertationen_NZ
dc.rights.holderAuthoren_NZ of International Communicationen_NZ of Communicationen_NZ Institute of Technologyen_NZ
dc.subject.marsdenInformation, Computing and Communication Sciences (280000)en_NZ
dc.identifier.bibliographicCitationHoromia, K. (2007). An investigation of internal communication within the New Zealand financial sector. Unpublished thesis submitted in partial fulfillment of the degree of Master of International Communication, Unitec New Zealand, New Zealand.en_NZ
unitec.supervisorHenson, Donna|Unitec New Zealanden_NZ
unitec.supervisorMead, Diana|Unitec New Zealanden_NZ
unitec.institutionUnitec New Zealanden_NZ
dc.contributor.affiliationUnitec Institute of Technologyen_NZ
unitec.advisor.principalHenson, Donna
unitec.advisor.associatedMead, Diana
unitec.institution.studyareaCommunication Studies

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